Blog
Category

Urban Feedback Survey

By
Jake Taylor
April 28, 2024
•
1
min read
Share this post

Urban Feedback Survey

Survey sent 5 minutes after first enquiry

Urban provides this survey to grow and improve with the purpose of creating a better user experience.

Five minutes after submitting their first enquiry, customers are sent a four question survey asking about their Urban.com.au experience.

If the customer selects YES in the survey the assigned Urban support team member will receive a notification and will reach out to the customer at the earliest opportunity. 

‍

‍

We welcome the feedback of customers to allow us to continuously improve Urban.com.au. Thank you for helping us grow and refine our website!

Urban Communities
Jake Taylor

Similar articles

Resources

Customer Success & Business Development Internship

12 week internship at Urban.com.au
Jake Taylor
2
min read
Resources

Urban Audience Extension

Engage off-the-plan property buyers with Urban.com.au’s Audience Extension. Leverage targeted ads across Facebook’s ecosystem to reach the right audience, boost visibility, and drive conversions for your new developments. Share and manage assets easily via Meta Business Suite for seamless collaboration with your project team.
Jake Taylor
2
min read
Resources

Turning the Tide: How Developers Can Counter Negative Media Through Authenticity

How Urban.com.au is help teams combat sensationalised media coverage that unfairly tarnishes the reputation of property developers. Learn about our commitment to transparency, accountability, and empowering reputable teams to connect with buyers through authentic communication and testimonials.
Jake Taylor
3
min read
Resources

Alex Adams ‘Quality of Leads and Faster Transactions Set Urban Apart’

Alex Adam, Aqualand Australia reflects on his experience since engaging Urban's services since 2021.
Michael Bird
1
min read
Resources

Colliers and Tomorrow Agency Inside the Partnership Powering Successful Gold Coast Campaigns

Discover how Colliers and Tomorrow Agency's partnership is driving success for Gold Coast developments for Iris Capital & Lewis Land. Learn about their strategies, data-driven decisions, and strong stakeholder relationships that have led to impressive sales results and effective marketing campaigns.
Jake Taylor
6
min read
Resources

Real-time alerts on engaged buyers | ConversionAssist

We’re focused on delivering sales team the highest converting leads for brand new property. We’ve built some new technology that we thinking you’re going to like.
Jake Taylor
2
min read
Resources

Live Reporting for New Property

Urban's 17 real time reports for Developers, Project Marketers & Media Agencies on both Premium and Free Listing services to fuel insights specifically for the new property market
Jake Taylor
3
min read
Resources

Search By Brand & Search by News Upgrades

Updated its search functionality to allow buyers to filter by brand, providing increased visibility for project teams like developers, marketers, architects, landscape gardeners, and interior designers. Additionally, buyers can now access location-based news, offering project teams opportunities to engage with informed buyers and strengthen their brand presence.
Jake Taylor
2
min read
Resources

Scott Jessop Shares Why Urban.com.au is Integral to His Sales Strategy

In a recent interview with Mike Bird, Scott Jessop sheds light on his enduring partnership with Urban.com.au and why he consistently incorporates it into his sales and marketing endeavours. With a history of collaboration spanning multiple position, Scott unveils the key factors that make Urban.com.au an indispensable element of his strategic approach.
Michael Bird
1
min read
Resources

What Sets Urban Apart

We understand the marketing budget pie doesn't get any bigger each time a new option comes along. So here are the top reasons from the teams use Urban Premium Campaign Listing.
Jake Taylor
3
min read
Resources

Urban Feedback Survey

Urban provides this survey to grow and improve with the purpose of creating a better user experience.
Jake Taylor
1
min read
Resources

Urban.com.au Testimonial - VIC Partners

We appreciate and welcome feedback from all our clients on how we can continue to build on our products and services. Here are a few videos from project marketer that have continued to incorporated Urban's services into their sales and marketing plans.
Jake Taylor
3
min read
Resources

Urban.com.au Testimonial - QLD Partners

Jake Taylor
3
min read
Resources

Urban.com.au Testimonial - WA Partners

Jake Taylor
2
min read
Resources

Urban.com.au Testimonial - NSW Partners

Jake Taylor
2
min read
Resources

How We Qualify Buyer Intent

Jake Taylor
4
min read
Resources

The Impact of Adding Brochure and Floorplans to Your Listing

Jake Taylor
3
min read
Resources

Rollout Process for Premium Campaign Listing

The nexts in order to publish your listings and begin advertising with Urban.com.au
Jake Taylor
1
min read
Resources

Proposal Request | Urban Premium Campaign Listing

As part of the proposal process for Urban Premium Campaign Listing our campaign will forecast the number of SMS Verified Leads to be delivered. This varies based on the demand within Urban's audience for the product mix within the development.
Jake Taylor
1
min read
Resources

Importance of Construction Update | March 2022 Buyer Survey

Jake Taylor
2
min read
Resources

How do Urban videos help with lead qualification?

Jake Taylor
5
min read
Resources

Heard Back Survey | 48 Hour Follow Up

Jake Taylor
3
min read
Resources

Demand Profile of Buyers for New Property

Quarterly Market Update | Demand Profile of Buyers for New Property Q1 2025 || Urban.com.au search & enquiry data to share monthly insights on the New Property Market
Joel Robinson
20
min read
Resources

Editorial & Video Impact on Listing Conversion Rate

Jake Taylor
2
min read
Resources

Be the Industry Expert to Support Buyers

Jake Taylor
5
min read
View all

Join over 3,000 actively marketed developments

Speak to the team about leveraging the Apartments.com.au audiences and services for your new development.

Book a demo
Apartments.com.au acknowledge the unceded lands of the Bunurong Boon Wurrung and Wurundjeri Woi Wurrung peoples of the Eastern Kulin Nation as the Traditional Custodians of the land on which we have the privilege to live and work, and pay respect to Elders past, present and future.

Always was, always will be Aboriginal land.
About usBlogContactPortal LoginPortal Password Reset
Live ReportingProposal RequestQualifying BuyersHeard Back SurveyData & Insight Services
© Copyright 2015 - 2023 First Chance Group Pty Ltd
Privacy PolicyTerms of Service

Hear from our happy clients

“We're seeing [Apartments.com.au] outperform other portals by five to one in a week and it's just incredible. It's great when you get a volume of leads and they're qualified.”

Greg Billings

Director of Residential Projects

“Lead follow-up with the selling agents is easy, and the communication between [Apartments.com.au] and the agents directly when there's a lead that comes through is fantastic. There's alerts via text, email, through our CRMs so they can't be missed.”

Sonia Fava

Director

”In the last couple of years, [Apartments.com.au] has become one of our cornerstone real estate portals in our advisory piece to our developers. What sets Urban apart from other options is quality of the content that's delivered around our project really helps to educate a purchaser.”

Nick Clydsdale

Senior Director

“The flexibility in the campaigns has allowed us to cater to a broad range of different projects that we work on, whether it be the luxury boutique-style downsizer product or the larger scale projects that may have a higher investor or first home buyer component"

Heath Thompson

Director

“Not only the quality of leads that's coming through from them. We're also getting a lot of unique leads from [Apartments.com.au] as well, people that are might often be actively in the market through really good content and articles put out by the team.”

Todd Matheson

Director

“They've been able to create a portal and a system that responds the needs that we're having in the industry, and we're finding with projects that we're working with [Apartments.com.au] on now, the lead quality is infinitely better than what it used to be."

Fil Gacesa

Director

Pontem
“[Apartments.com.au] provide constant support. There's always support available from the account manager and the team, and especially from the research teams as well.”

Thomas Panson

Project Sales & Marketing Agent

“The data and the content [Apartments.com.au] pushes out I think's been really strong and just watching [Apartments.com.au] over that time, there's been continual improvement.”

Scott Jessop

Head of Sales & Marketing

“The enquiries that we're getting and the leads that we're getting, I can say hand on heart, are transacting a lot sooner than the other inquiry portals that we're getting inquiries from. The quality of the leads that are coming through are a lot better than what people been receiving."

Alex Adams

Head of Sales & Marketing and
Head of New Business