Research shows sales teams who make the first call attempt with 30min of the lead submission achieve +80% call connect rates.
Which means even with a full time call centre following up with leads, despite speedy follow up times there will always be a percentage of leads that you end up playing phone tag with.
Urban provides this survey to try an assist you connect with any leads you may have struggled to get in touch with the first time around.
Two business days after submitting a lead on Urban.com.au, leads are sent a survey asking if they have heard from the agent yet.
Within the Urban Portal's Live Reporting you can see a summary of how many leads have completed the survey (the Purple Bar Graph) and what percentage have responded "Yes the agent has contacted me" prior to the survey being provided.