Urban Heard Back Survey

48 Hour Follow Up

Research shows sales teams who make the first call attempt with 30min of the lead submission achieve +80% call connect rates.‍

Which means even with a full time call centre following up with leads, despite speedy follow up times there will always be a percentage of leads that you end up playing phone tag with.

Urban provides this survey to try an assist you connect with any leads you may have struggled to get in touch with the first time around.

How the Top 5% of Agents Follow Up Leads

Nic Cuni's project's consistently rank in the Top 5% of agents with the highest; response rates (Heard Back Yes / No) as well as the  buyer feedback (How helpful was the agent).

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Urban's Systems to Support Sales Teams

48 hours after submitting a lead on Urban.com.au, leads are sent a survey asking if they have heard from the agent since their enquiry.

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When the lead selects Yes that they have since spoken to the agent, they will be asked about the key strength of the property as well as the key strength of the agent experience.

The results of this in market feedback publish on the listing page to support other buyers considerations for the property as well as available in the Urban Portal for your project(s) in comparison to the entire market over the same period of time.

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Within the Urban Portal's Live Reporting you can see a summary of how many leads have completed the survey (the Purple Bar Graph) and what percentage have responded "Yes the agent has contacted me" prior to the survey being provided.