Urban Feedback Survey

Survey sent 5 minutes after first enquiry

Urban provides this survey to grow and improve with the purpose of creating a better user experience.

Five minutes after submitting their first enquiry, customers are sent a four question survey asking about their Urban.com.au experience.

If the customer selects YES in the survey the assigned Urban support team member will receive a notification and will reach out to the customer at the earliest opportunity. 

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We welcome the feedback of customers to allow us to continuously improve Urban.com.au. Thank you for helping us grow and refine our website!